Elegance, softness and beauty in every detail.
SHIPPING & RETURNS
SHIPPING POLICY
Every order at Sylvenelle is carefully prepared to ensure your products arrive safely and beautifully.
• Orders are typically processed within 1–5 business days.
• Delivery times may vary depending on destination, shipping carrier and local customs processing.
• Tracking information will be provided once your order has been shipped.
• During high-demand periods, holidays or international shipping delays, delivery times may be slightly extended.
We always do our best to keep you informed throughout the shipping process and appreciate your patience and understanding.
RETURN & EXCHANGE POLICY
Your satisfaction matters to us.
If you are not fully satisfied with your purchase, eligible items may be returned within 90 days after your order is placed.
To qualify for a return:
• Items must be unused and in their original packaging.
• Certain beauty and personal care items may not be eligible for return due to hygiene and safety reasons.
• Returns that show signs of use, damage or alteration may not qualify for refund or exchange.
• The first eligible return on an order may qualify for free return shipping.
Once your return request is reviewed and approved, additional return instructions will be provided by our support team.
ADDITIONAL SUPPORT INFORMATION
If your order arrives damaged, incorrect or incomplete, please contact us within 7 days of delivery and include clear photos of the item and packaging. This helps our support team review your request and assist you as quickly as possible.
We always aim to provide the best possible solution for every situation and are committed to making your experience with Sylvenelle feel safe, supportive and stress-free.
CONTACT SUPPORT
If you need any assistance regarding your order, shipping or returns, our support team will be happy to help.
Contact us anytime through our customer support page or email us directly at: