Elegance, softness and beauty in every detail.
TERMS & CONDITIONS
CUSTOMER CARE
At Sylvenelle, we are committed to providing a smooth, reliable and supportive shopping experience. Our customer care team is available to assist with questions about orders, products, shipping, returns and general support.
If you need help, please contact us at sylvenellesupport@gmail.com. To help us review your request faster, please include your order number, full name and any relevant details about your purchase.
We aim to respond as soon as possible and provide the best possible solution for each situation.
PRIVACY & SAFETY
Your privacy and personal information are important to us. Any information provided during your purchase is used only to process your order, provide customer support, improve your shopping experience and communicate with you when necessary.
Payment information is processed securely through trusted payment providers. Sylvenelle does not store full card details or sensitive payment information.
We do not sell your personal information. Your data may only be shared when necessary to process orders, complete delivery, comply with legal obligations or provide customer service.
WHOLESALE INQUIRIES
At this time, Sylvenelle is focused on serving individual customers through our online store.
For future business, collaboration or wholesale inquiries, please contact us at sylvenellesupport@gmail.com with your proposal and relevant details. All requests will be reviewed individually, and submitting an inquiry does not guarantee approval or partnership.
PAYMENT METHODS
We currently accept secure online payment methods available at checkout, including credit and debit cards and other supported payment options.
All payments must be completed before an order is processed. Prices, payment availability and accepted methods may vary depending on the customer’s location and the payment provider.
Eu removeria “Offline Payments” se você não vai aceitar pagamento manual. Melhor deixar só o que realmente funciona no checkout.